Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Credit/Debit card payments: Payments via cards are one of the most widely used and popular methods not only in India but on the international level. …

How long will delivery take?

Processing and dispatching an order ideally takes 24 – 48 hours but the same can vary depending on the nature of the order and the product-in stock status. Further, the date of delivery depends on your PIN code, and hence, we do not mention the standard delivery date in the order confirmation email.

How secure is shopping in the Online Shop? Is my data protected?

We understand that shopping online can be worrisome, but rest assured that your data is protected. We do not save our customers information and all purchases are encrypted.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or at the following work day. Orders via pre-payment are sent out on the day we receive the payment.

Do I receive an invoice for my order?

You receive an invoice at delivery of the ordered goods.

Send us an email